Payment milestones
The written agreement defines scope, the start of work, milestones, delivery, acceptance and payment dates. Do not pay based only on an AI-generated brief. The public website does not take online payments.
- 30% advance before development starts.
- 30% during development at the milestone set out in the signed project agreement.
- 40% after delivery, under the delivery and acceptance terms agreed for that project.
Cancellation before work starts
The treatment of the advance when a client cancels before any work starts is decided in the signed project agreement. Confirm these terms in writing before paying the advance; this website does not promise a standard pre-start refund.
Cancellation after work starts
Our commercial policy is that payments are non-refundable when a client cancels after the agreed project work has started. This covers cancellation of an otherwise properly supplied project; it does not remove remedies that applicable law makes mandatory, including for deficient services or breach. Any additional amounts, handover obligations or exceptions must follow the signed agreement and applicable law.
Problems with delivery or payment
Email [email protected] with your project reference, payment date and a description of the issue. Do not email card details or passwords. We will review the agreement and circumstances and explain the next steps. Where a refund is legally required or agreed, its amount, method and processing estimate will be confirmed in writing.
Your legal rights
Nothing in this policy excludes non-waivable rights or remedies under applicable Indian consumer or contract law. Whether particular consumer protections apply depends on the transaction. A project agreement cannot override mandatory law.